My Supernote Screen is Frozen & Unresponsive - How do I fix it?

By Deep

My Supernote Screen is Frozen & Unresponsive 

If your Supernote eReader is suddenly stuck on a screen and it doesn't respond to touch, what can you do in this situation to return it to normal? Don't worry - There are a few methods to fix this screen freezing problem, Just try the following methods -

1. A Force Reboot -

A forced reboot can give the system a fresh start and fix the frozen screen.

  • Press and hold the power button for 8-10 seconds.
  • Release the button, Now press and hold it again until the Supernote logo shows up and it will turn on.

2. Plug in the charger -

In some cases, because of low battery the screen freezes, but the battery indicator doesn't show its true status. So, plugging in the charger can fix this issue.

  • Charge the device and see if it responds (it should show the Supernote logo)
  • If it doesn't respond after a minute or two, then charge the device for 20-30 minutes.
  • Then, try force rebooting it, as I have explained in method 1.

3. Reset Supernote with a paperclip

Depending on your model, your e-reader may have a reset hole near the power button. You can use a paperclip or pin to soft reset the device.

  • Put the paperclip into the hole and hold it for 5 seconds.
  • The device should reboot now.

4. The last trick - Charging it overnight

If none of the methods I've given above works and the screen stays the same, then leave the device on charging for a long period until it fully charges. You can leave it for charging overnight and check in the morning.

  • If it's turned off, try turning it on
  • If it is still frozen, then for the last time try to force reboot it by using methods 1 and 3 (using a pin)

Bottom Line

If nothing above works for you, you should contact Supernote customer support and explain this issue to them. Here are their contact details -

Mail - feedback@supernote.com, service@supernote.com
Phone - +1 (509) 822-2562

I hope this guide was helpful, feel free to leave feedback in the comment section. I'll see you in the next one.


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