Kobo 500 Internal Server Error - Can't buy Books and Sync Failed Issue

By Deep
Sometimes, while buying books on the Kobo ereader or the Kobo app you might get an error during checking out the books. The error is - 500 Internal Server Error. This error shows up when the site's server is unable to fulfil a request from the user. It can also happen due to a overload in the server which is usually temporary. There isn't much you can do directly to fix it. But, you sure can try the following fixes - 

Kobo 500 Internal Server Error - Can't buy Books

1. Reload the page, if you are on the Kobo app or ereader, close the app and relaunch it, incase of ereader give it a restart then try again.

2. Use the Kobo.com site instead of using the app or ereader.

3. Clear browser cache and cookies - sometimes cache and cookies cause problems like this, to clear them press the three dots icon on your browser > go to settings > Privacy and security > Delete browsing data.

4. Use a different Wi-Fi connection - Try using a different network connection, you can also use your phone's internet through mobile hotspot to connect it to your computer or ereader.

5. Try a different browser - Sometimes, browser related issues can cause this error, try using a different browser and check if the issue still exists.

6. Disable browser extensions - Some browser extensions like ad blockers or any other tools can interfere with a sites proper working. Try after disabling them.

7. Check Kobo's social handles - Kobo may be having some server issues. Look for any updates from them, if they have posted something.

500 Internal Server Error - Sync Failed

Some users have also reported that they got this error while trying to sync their Kobo ereaders and their sync failed. This is also connected to the Kobo servers, issues happening on the backend. You should try the following troubleshooting tips -
  1. Try a different internet connection
  2. Restart your device and try to sync again

If the issue is still there, you can't do much about it except seeking help from the Kobo customer support.

Kobo's Contacts:

Website - help.kobo.com
Mail - help@kobobooks.com

I hope this has cleared your doubts about the issue. I hope your issue gets fixed and you can use your Kobo services without any issues. See you in another one ...

Comments

Post a Comment

Popular Posts

How I Turned My iPad into a Kindle like eReader - A Step by Step Guide

By Deep
Image
How I Turned My iPad into a Kindle eReader Using an iPad as an eReader is a brilliant idea. The Apple store is full of Apps for reading books, novels, comics and manga, There is also the Kindle app but the iPad still lacks an e-ink screen, but that's why you are here. This guide will show you how you can get the e-ink experience on an iPad and turn it into an actual eReader. Lets get started. Settings You need to Change to Turn iPad into a Kindle We need to customize some settings on the iPad to make it like a Kindle ereader. Lets do this step by step. 1. The Screen The Primary focus of an ereader is to give the user a paper like reading and writing experience, which is why they use an e-ink display, which gives a paper like feel and touch when you write on paper. But how can you get that paper-like feel on an iPad? By installing a Matte screen protector. You can easily get a paper like screen protector from Amazon. While it won't give you a 100% Kindle-like screen experience, ...
Read more

reMarkable 2 Not Erasing - Marker Pen And Erase Gesture Not Working

By Deep
Image
reMarkable 2 Not Erasing - How To Fix If you are not able to erase your writings on the remarkable tab, this guide is for you. Now let's get started without wasting any time First of all, have you tried all the methods of erasing text on Remarkable 2? There are several methods to erase what you have written on a page using your stylus pen or Marker Plus. Using the Eraser Tool 1. Open the Tools Menu Select the " Eraser " option. 2. Erase with the Pen Using your pen, simply move it over the writing you want to erase. 3. Using the second option - "Erase Selection" Select the text by drawing a boundary around it like the image below, and the selected text will be erased. 4. Using the third option - "Erase All" This option will erase the entire page. Using the remarkable pen (Marker Plus) If you have the remarkable Marker Plus pen, you can use the other end of the pen as an eraser. Yes, this pen has a built-in eraser on the back, but the non pro version doe...
Read more

reMarkable 2 Hard Reset to Factory Settings (Quick Guide)

By Deep
Image
I guess you already know what a hard reset does to a device. If you don't know it will completely wipe out what is stored inside the reMarkable 2. But Why do a Hard Reset on reMarkable 2? There are many reasons to do a Hard reset on the remarkable 2 such as - 1. If the remarkable 2 is facing issues like screen freezing, lag, unresponsiveness, a factory reset or hard reset can help in getting rid of these issues. 2. Over time your reMarkable tab can get filled with unnecessary files, cache and background process which slows down the device. And deleting these files one by one can be very time consuming. So a factory reset will do the job for you at once eliminating everything. ⚠️ Before a hard reset, I suggest you to keep a backup of your data or sync your data and progress with your reMarkable account so that after reset you can again log in into your account and have your important data. ⚠️ So, how do you actually hard reset the remarkable 2 Let me show you how you can d...
Read more

Convert Handwriting to Text on reMarkable 2 - Fix Common Errors & Tips

By Deep
Image
Both the reMarkable 1 and reMarkable 2 have the handwriting-to-text conversion feature since they run on the same platform. The question is, how do you convert handwriting to text on a reMarkable tab, and how well does it work? Let's figure it out in this article - How to convert handwriting to text in reMarkable 2? You can convert your writings in a notebook to text on a reMarkable tab, here is how - Open a quick sheet and write what you want with your pen, just make sure your handwriting is good enough so that the system can recognize it. On the bottom left side of the page, you will find the  'Send" icon,  tap on it and you will see the option to " Convert to text and send " A new page will be created with the converted text. And that's it, you have your text file. You can also convert multiple pages to text at once, here is how - - Go back to grid view - Select pages by holding them for a few seconds - Then you will see multiple options at the top for mod...
Read more

Kobo Libra 2 Frozen & Slow - Here Is How To Fix

By Deep
Kobo Libra 2 Frozen & Slow - Here Is How To Fix Are you facing freezing screen issues on your Kobo Libra 2 while reading books? In my case it happened a couple of times while I was reading books, and I had to restart it, sometimes the device didn't remember on what page it was before restarting. This can get pretty annoying. Here is what I did to solve it  - 👇 1. Put the Kobo reader on sleep mode: When the screen freezes, press the power button once, and it will go to sleep mode just like an Android device. Wait for some time, then press the power button once again to light up the screen. Your Koboreader should be unfrozen now. This trick worked on my reader, but not always. Other times it didn't even enter sleep mode. The power button didn't respond. 2. Forced turn off: If you can't put the Koboreader to sleep mode, do a forced turn off then you will be able to unfreeze it.  Here is how to do a force shut down on Kobo devices - Press and hold the power button for ...
Read more